Wednesday, February 14, 2007
Press A Number And Happier Things!
First a Happy Valentine’s Day to all of you. I wanted to show you what my Valentine was up to just after daylight. Yes my friends we got ours last night. Not as deep as some poor souls around the country but enough for Jay to pull out the John Deere and plow the driveway this morning. I didn’t get outside but did catch him as he came in after he finished.
He said it was amazing how warm the house felt after riding that tractor. He gets to do so little driving that he honestly likes plowing.
I have to show you a picture of my little ballerina sans her tutu. It is sad what a girl has to do to get a Corn Chex for a treat.
Sadder still was the look on her face before lunch when Molly walked up to her dish with tuna juice in it, drank it all, and then got up on the utility room desk to drink her own. Poor Brandy looked at me like do something! This is the first time Molly has ever touch anything of Brandy’s on the floor. Jay said Molly is a pig disguised as a cat!
Yesterday I spent over two hours on the phone to numerous departments of AT&T and my health insurers to find the answer to the two missing statements needed to finish filing my taxes I finally got the answers I needed. But I have to say following the ‘yellow brick road’ when you have a non standard question is a pain in the ass. The first question is usually do you want this in English? After another three or four questions the recording asks you if you want to talk about one of the following items naming nothing that pertains to your question. So you say Representative. The recording says I don’t understand and name the same items again. You say Representative. The recording say I don’t understand. This goes on for three or four times and finally the recording says I’ll connect you to a representative. Then you get this ‘all representatives are busy please hold’ business. Finally you get the live person and have to give a PIN number which you don’t have so they connect you to Security to check you and help you decide on a PIN number. Then they connect you back to the Representative who’s line is busy --please hold. When you finally get the Rep. again he/she informs you that they don’t handle that question but will connect you to someone who does. Repetition of the whole thing starts again with a new voice. I find it very hard to keep a civil tongue and calmly answer the same questions over and over again. I tried asking for a Supervisor and was told in no uncertain terms that who I was speaking with had the same authority as their Supervisor. All I can say is it is a sad state of affairs when a company tells you what they want you to talk about, in what language, and doesn’t have the decency to offer you a person (or a number to press) when their options don’t fit your needs.
